Mobile operators to focus on customer experience in 2013

From IT News Africa news alert Wed Jan 16 2013, 06:46:23

Visionary companies in the mobile telecommunications space are beginning to look at how they can set themselves apart by managing and optimising their customer service to retain and expand their subscriber base. 2013 is likely to be the year of customer experience in South Africa's fiercely competitive mobile telecommunications market. Here are some trends to [...]

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