Dish of the Day: Sticking it to the chef

From| Mon Feb 25 2013, 12:18:44

I am standing at a customer's table, the target of his invective. After being informed we have a less than happy guest by my manager, I am trying to find out where we went wrong, what we can learn from this - and ultimately trying to turn this around before they leave and shout about it to every man and his dog.

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